Refund Policy
Last updated: 27 August 2026
At CGM Innovation, we want you to be confident when you subscribe to Orion. If Orion is not the right fit, you can request a refund under the terms below.
30-day money-back guarantee
We offer a 30-day money-back guarantee on all Orion subscription plans. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Prefer to go direct? Refunds are processed by our payment provider, Paddle. The fastest way to request a refund is through your Paddle receipt or customer account at paddle.net. You can also contact our support team and we will be happy to help.
What happens after a refund
Once approved, your refund will be returned to the original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank or payment provider. Your Orion subscription will be cancelled at the end of the current billing period or immediately, depending on the refund type.
Exceptions
Refund requests made after the 30-day guarantee period will be reviewed on a case-by-case basis. We do not offer refunds for partial months or unused features. Chargebacks should be avoided where possible; please contact us first so we can resolve any issue.
Contact us
If you have questions about refunds or need help with your subscription, email us at support@orionmarketing.app.